Borderfree

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Technical Writer

  • Content & Copywriting
  • Full-time
  • IN
  • Remote friendly

2022-01-13 08:47:54 UTC

Borderfree is looking for an ambitious Technical Writer to be a key member in building merchant facing documentation. While the role is based remotely in India, you will interact closely with your other peers as well as colleagues based in Canada, the USA and Europe. 

We are an early stage startup looking for someone to own the core parts of our platform. The ideal candidate is self-sufficient and entrepreneurial. 

If you're interested please fill out our questionnaire and a member of our team will contact you.

About the company

We build products fast. We design, engineer and operate our products end-to-end. 

We are a remote first with more than 70 designers and engineers all over India. Our leadership team in India / Berlin / NYC / Silicon Valley and comes from the largest technology companies. 

Our growth mindset permeates not only our products but also how we hire and work together. We all have a curiosity and desire to change the world with our products.

What is this role?

We're looking for an ambitious, technical and product-focused writer to establish our technical documentation at Borderfree. Documentation can inspire and delight just like our end customer products and this role will own that experience. 

Our embedded payments product and interactive video / social commerce platform have been built for distribution across multiple platforms and distribution partners / marketplaces. Your role is to make it easy for platforms to integrate our services. 

Responsibilities 

  • Establish Borderfree developer docs as a first-class web product

  • Own the messaging and tone of voice, and continually raise the bar for our standard of documentation

  • Write expressive, and forward-thinking documentation for products, features and APIs

  • Work closely with our co-founder, product managers and engineering managers to ensure a seamless experience that evolves as the product grows and author content

  • Figure out how best to automate documentation across all channels, while ensuring we deliver a personal touch and maintain a cohesive messaging around how Borderfree works

Qualifications

  • Previous experience in a merchant facing role with a complex API product, ideally in payments, integrated commerce, streaming

  • Confidence and ease in leading discovery sessions, joining presentations at C-level, and working with technical counterparts at some of our largest merchants and partners

  • Creativity and improvisational skills. Rarely are two merchants or marketplaces alike, and you don’t always have days to prepare for them

  • Great communication and presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike

  • A collaborative approach - to efficiently work with clients, partners and internally with Product, Engineering, Design and Sales

  • Drive and motivation; we’re growing fast and we want you to grow with us!

  • Someone who gets things done and makes an impact

  • Experience working in a fast-paced and scaling environment