What is this role?

We are looking for someone to be the technical connection between our customers and products. You should be highly technical and a quick learner. Able to connect with customers and the rest of the Borderfree organization to ensure that issues that customers have get resolved. You will be key member working across product / engineering / customer success / business development teams. You will be key setting up customers technically to run live stream events from their shopify sites and integrate properly into: revovideo.com  

Our clients are in India / Europe / USA

Responsibilities 

• Quickly get to the heart of what our customers are trying to achieve

• troubleshoot and resolve complex problems

• help our product managers and engineers understand the nuances of customer issues

• tactfully manage internal and external stakeholder expectations

• build effective working relationships with your colleagues across the globe

• Working closely with our growing sales team to identify merchant pain points; and consulting with those merchants on the value of Borderfree to address those pain points

• Providing technical expertise to the sales team to partner with them in business development

• Translating business requirements into technical solutions, and translating complex technical concepts into simple language

• Driving forward client engagements via discovery sessions, solution design workshops, product demos, developer Q&As, and more

• Collaborating with our Product team, using your market learning to identify feature enhancements, as well as new features entirely, that we can bring to market to best serve our merchants
  

Qualifications

• Previous experience in a merchant facing role with a complex API product, ideally in payments / social commerce / commerce

• Experience with Shopify and other ecommerce platforms like Magento WooCommerce

• Confidence and ease in leading discovery sessions, joining presentations at C-level, and working with technical counterparts at some of the largest merchants

• Deep interest or knowledge about tech. Being able to understand, explain, and design complex technical specifications is key.

• Creativity and improvisational skills. Rarely are two merchants alike, and you don’t always have days to prepare for them.

• Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike

• A collaborative approach - to efficiently work with clients, partners, and internally, with Product, Engineering, and Sales

• Drive and motivation; we’re growing fast and we want you to grow with us!

• Someone who gets things done and makes an impact

• Experience working in a fast-paced and scaling environment