Telehealth Care Coordinator
- Customer & Community
- Chapel Hill, NC
2021-11-29 14:27:32 UTC
RelyMD is a growing digital health company that provides telehealth solutions to health systems, managed care organizations, and employers. Founded by a group of innovative emergency medicine physicians and healthcare entrepreneurs, we’re on a mission to foster healthier communities and workplaces by delivering reliable, trusted medical care – anytime, anywhere. The Care Coordinator is responsible for assisting our telehealth providers with patient intake, assigning patients to physicians, and assisting patients with discharge and customer support needs.
What you’ll be doing:
Assist with patient intake by capturing required demographics, health information, and current condition using our proprietary telehealth software.
Monitor patients as they enter our virtual waiting rooms to ensure they receive prompt care from our provider network while maintaining appropriate expectations.
Assign patients to the most appropriate providers based on medical condition and physical location while communicating patient queue updates to all available providers.
Ensure patients receive clinical summaries, work notes, discharge instructions, and prescriptions as necessary.
The ideal candidate:
Medical experience required (Medical Assistant or LPN preferred)
Available to work 12-hour shifts which may require nights and weekends as needed
Position is remote, you'll need reliable internet and a quiet work space
Must be efficient on computer programs (Experience in Microsoft Word, Excel, etc.) and a fast learner
Must be able to communicate with physicians on professional level
Must make customer service a top priority
- Must be a resident of United States